Frequently Asked Questions

Complete our target market questionnaire, view the product disclosure statement and submit an application form here.

As an existing investor, you will only need to complete some sections of the form, as outlined in Section 1 of the form.

Complete the Change of details form

You can also amend your contact details through the Portal if you have elevated access. To elevate your online access, you will need to complete the Investor portal elevated access form.

Complete the FATCA/CRS Self-Certification Form.

Please ensure that you have completed the application form and have read the PDS, Information Booklet and any applicable PDS Update before signing and returning this form with your application form.

To register for the online portal, please follow the instructions below:

  1. Go to macquarie.com/mam and click the 'Login' button in the top right corner in the black banner
  2. Select ‘Managed Funds Portal’ from the drop-down menu under the ‘Macquarie Asset Management’ heading
  3. Then select 'Investor Registration' and complete the registration for Portal access.

You will need the following details handy to complete the registration process:

  • your investor number which can be found on your transaction statement
  • the name of the fund you have invested in
  • your contact details including your email address and mobile number
  • the first three letters of your account name, and
  • country noted on your address on file and your postcode.

If you are an adviser, you will need to complete the “Online Registration Form – Adviser use only” which can be found under “Resources” on our website. Once the form is completed, send it to us at mam.clientservice@macquarie.com or post it to the details at the bottom of the first page of the form.

Complete the Redemption form.

You can also partially redeem from your investments via the Portal if you have elevated access. To elevate your online access, you will need to complete the ‘Investor portal elevated access form’.

Complete the Switch request form.

If you are not an existing investor in the fund that you want to switch into, you are also required to complete the ‘Application to investment in additional funds’ form. Buy/sell spreads may apply to a switch.

You must read the Product Disclosure Statement for the relevant fund prior to switching your investment.

The following reporting is generally provided or made available to you:

  • Transaction confirmations
  • Transaction statements which may include monthly statements.
  • An annual tax statement for Australian resident investors to assist in completing tax returns, and
  • An annual financial report which you can access at  macquarie.com.au/financial_statements.

Our website has additional information about the funds including unit prices, performance and performance reports which you can access under “Resources”.

You are also able to monitor your investment and access your statements  logging in to our Portal. To navigate to the Portal, visit macquarie.com/mam and click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’.  

To find out more on how to register for the portal and elevate your online access, visit the "Resources" page on our website and select "Investing with us".

You can access annual reports at macquarie.com.au/financial_statements.

You can monitor your investment and access your statements by logging in to the Portal, including:

  • viewing your unit holdings and transactions
  • running customised reporting for different date ranges, and
  • accessing your investor statements. (Please note that transaction confirmation statements and monthly periodic statements will be sent to you by email or post, depending on correspondence preference, and will not be accessible on the Portal).

To navigate to the Portal, visit macquarie.com/mam and click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’.  

Once you are logged in, select the “Reports” tab on the left hand side of the page to access historical statements for your investment which can be filtered by date range.

Tax statements will generally be made available in July following the end of the financial year. Your tax statement will be provided in accordance with the correspondence preferences recorded on your account.

You are able to access your tax statement by logging into our Portal and selecting the “Reports” tab on the left hand side of the page.

To navigate to the Portal, visit macquarie.com/mam and click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’.  

To find out more on how to register for the portal and elevate your online access, visit the "Resources" page on our website and select "Investing with us".

If you redeem all of your units from your investment in a fund during the financial year and no income has been distributed for the period, you will not receive a tax statement.

If a fund you are invested in distributes income in a financial year and:

  • you are an Australian resident investor, you will receive either:
    • an Attribution Managed Investment Trust (AMIT) Member Annual Statement if the fund you are invested in is an AMIT, or
    • an annual tax statement if you are invested in a non-AMIT fund.
  • you are a non-resident investor, you will receive:
    • an Attribution Managed Investment Trust (AMIT) Member Annual Statement if the fund you are invested in is an AMIT.
    • However, you will not receive any statement if you are invested in a non-AMIT fund.

If a fund you are invested in distributes income in a financial year and:

  • you are an Australian resident investor, you will receive either:
    • an Attribution Managed Investment Trust (AMIT) Member Annual Statement if the fund you are invested in is an AMIT, or
    • an annual tax statement if you are invested in a non-AMIT fund.
  • you are a non-resident investor, you will receive:
    • an Attribution Managed Investment Trust (AMIT) Member Annual Statement if the fund you are invested in is an AMIT.
    • However, you will not receive any statement if you are invested in a non-AMIT fund.

If a fund you are invested in has not made a distribution during a financial year, or you redeem or sell your units in a fund before it makes a distribution during a financial year, you will not receive an AMIT Member Annual Statement or an Annual Tax Statement.

Tax statements are a record of the income you received from your investments. If a fund you are invested in distributes income in a financial year and:

  • you are an Australian resident investor, you will receive either:
    • an Attribution Managed Investment Trust (AMIT) Member Annual Statement if the fund you are invested in is an AMIT, or
    • an Annual Tax Statement if you are invested in a non-AMIT fund.
  • you are a non-resident investor, you will receive:
    • an Attribution Managed Investment Trust (AMIT) Member Annual Statement if the fund you are invested in is an AMIT.
    • However, you will not receive any statement if you are invested in a non-AMIT fund.

You are able to access and view your statements as well as your account information by logging into our Portal.

To navigate to the Portal, visit macquarie.com/mam and click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’

Can't find what you are looking for? Please contact us on to contact us on 1800 814 523 or +61 2 8245 4900, or email us at  mam.clientservice@macquarie.com and we will be more than happy to help.

You can monitor your investment and access your statements by logging in to the Portal.

To access the Portal, visit macquarie.com/mam and click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’.

To elevate your online access to enable you to update your account details and to transact online, you will need to complete the ‘Investor portal elevated access form’.

As well as being able to view your statements and transaction history, once you have elevated access you will be able to:

  • update your communication preference method
  • update your home phone, work phone and fax numbers
  • update your residential address
  • update your distribution instructions
  • make additional investments (where available for a fund)
  • make partial redemptions (where available for a fund).

To find out more on how to register for the portal and elevate your online access, visit the "Resources" page on our website and select "Investing with us".

If you are an investor, you can register online by visiting macquarie.com/mam and click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Registration’. 

If you have already registered online and require log in access, click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’.

If you are an adviser, you can register by completing the ‘Adviser Online Registration Form’.

Click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’ > Select ‘Reset’ next to ‘Forget username or password’.

Simply download, complete, sign and submit the Change of details form.

You can also amend your contact details via the Portal if you have elevated access. To elevate your online access to enable you to update your account details online, you will need to complete the ‘Investor portal elevated access form’.

For some funds, you can switch your investment in that fund into the corresponding hedged or unhedged version of the fund. To do this, please complete the Switch request form which lists all the applicable funds.

If you are not an existing investor in the fund you wish to switch into, you are also required to complete the Application form.

Buy/sell spreads may apply to a switch.

You must read the Product Disclosure Statement for the relevant fund prior to switching your investment.

To transfer your units in a fund to a new unit holder, the following documentation is required:

Complete and submit the Transfer form – Change of trustee of an SMSF from individual trustees to a corporate trustee.

This form can only be used by existing Macquarie Asset Management investors who are individual trustees of an SMSF. See the form for further details.

Go to macquarie.com/mam/pds. If you are an individual investor, complete the Target Market Questionnaire to obtain a list of funds that may be suitable for you. Download a copy of the result of the questionnaire as you will need this to invest. Read the PDS and Information Booklet for the Fund that you wish to invest in. Then, if you still wish to invest in the Fund, complete the Application Form. Send the completed Application Form, required identification documentation and, if you are an individual investor, the results of your Target Market Questionnaire to us by mail or email. Click here for our contact details.

Payment of the initial investment can be made by:

  • Electronic Funds Transfer (EFT)/bank transfer,
  • Real Time Gross Settlement (RTGS), or
  • Direct debit.

For information on the process for making an initial investment into a Fund, please refer to the offer document for that Fund, located at macquarie.com/mam/pds.

You can add to your investment in a Fund at any time by:

  • BPAY: For funds issued under a Product Disclosure Statement (PDS), you will be able to make additional investments using BPAY*
    * Please note there are some funds that do not offer BPAY
  • Electronic Funds Transfer (EFT)/bank transfer, or
  • Real Time Gross Settlement (RTGS)

BPAY

Access the BPAY facility set up by your bank or other financial institution by telephone or their internet banking site.

Enter the Biller Code for the Fund and your Customer Reference Number (CRN), provided to you in your welcome letter when you first invested in the Fund, and the amount you would like to invest. Record the receipt number for the BPAY transaction for your personal records. We’ll send you a transaction confirmation once your investment has been processed and units have been issued to you.

Please note that your BPAY details for a Fund are specific to your investment in that Fund and are not relevant for any other investments you may have with Macquarie.

EFT

You can add to your investment by EFT/bank transfer through your online banking. You will also need to notify us of your payment in one of two ways

  1. Submit the notification through the Portal. You will need to register for the Portal AND upgrade your access to enable you to transact online, by completing the 'Investor portal elevated access form' or
  2. Submit the ‘Additional investment form’.

If you are investing in more than one Fund, you will need to pay for each investment separately using the account details for the relevant Fund provided in the ‘Additional investment form’ or Portal confirmation email (as relevant).

Please ensure you include your Macquarie issued account number for your investment in the relevant Fund in the payment reference.

RTGS

You will need to notify us by downloading and completing the ‘Additional investment form’.

If you are investing in more than one Fund, you will need to pay for each investment separately using the account details for the relevant Fund provided in the ‘Additional investment form’.

Please ensure you include your Macquarie issued account number for your investment in the relevant Fund in the payment reference.

EFT/RTGS – When you need to pay your investment by

If we receive your Additional Investment Form completed to our satisfaction or the Portal notification (as relevant):

  • before the Application Cut-off on a Business Day, then the payment needs to be received by us by the end of that Business Day, or
  • after Application Cut-off on a Business Day, or on a non-Business Day, then unless we determine otherwise, the form/Portal notification will be taken to have been received on the next Business Day and the payment will need to be received by us by the end of that next Business Day.

If we do not receive your application monies by the above required time, then, unless we determine otherwise, your Application will not be accepted and you will need to notify us if you make the payment at a later date.

For most funds, you may choose to have your distributions paid directly into your nominated bank account or reinvested as additional units. If you do not make an election in the application form, your distributions will be reinvested.

Simply download, complete and sign the Change of details form to change how your distributions are paid.

You can access your account details by logging in to our Portal.

To navigate to the Portal, visit macquarie.com/mam and click on the ‘Login’ button in the top right of the corner of the website in the black banner > Select ‘Managed Funds Portal’ under the Macquarie Asset Management heading > Select ‘Investor Login’.

To find out more on how to register for the portal and elevate your online access, visit the "Resources" page on our website and select "Investing with us".

To request a partial or full redemption from your investment, please complete and submit the Redemption form. You can return this form by mail or email.

You can also partially redeem from your investments via the online portal if you have elevated access. To elevate your online access, you will need to complete the ‘Investor portal elevated access form’.