Central to the success of Macquarie Group is our commitment to our clients. We honour without reservation our obligation to respect and protect the personal data of individuals with whom we deal.
Whenever it is reasonable and practical to do so, we collect personal data about you directly from you. In some cases, we collect personal data from third parties including public sources, our related companies, referrers, brokers, agents, your adviser(s) and our service providers including credit reporting bodies and data service providers.
The personal data we collect and hold about you include but is not limited to the following:
If you provide us with any personal data relating to a third party (e.g. information of your customers, spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their personal data for the respective purposes.
You should ensure that all personal data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested for.
Where you are a private customer of Macquarie Group, beneficial owner, security provider, appointed representative of any account with us, or an employee, director, shareholder, guarantor, agent or representative of an organisation that is a business banking customer or otherwise has a corporate relationship with Macquarie Group, we may collect, use and disclose your personal data for the following purposes:
In addition, where permitted under the Act, we may from time to time also collect, use or disclose your personal data to conduct market research, understand and analyse customer behaviour, location, preferences and demographics for us to inform you of investment opportunities or to provide information about products and services as well as special offers which may be relevant to your preferences and profile.
If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text , fax or other means) with information about our products and services.
We do not sell personal data to other organisations, nor allow them to do this.
We may share personal for the purposes listed above (where applicable) to the following entities or parties, whether they are located overseas or in Singapore:
We protect the personal data in our possession or our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we cannot completely guarantee the security of any personal data we may have collected from or about you, or that for example no harmful code will enter our website (for example viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites.
While we strive to protect your personal data, we cannot ensure the security of the information you transmit to us via the Internet or when you use our electronic banking services, and we urge you to take every precaution to protect your personal data when you use such platforms. We recommend that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser. To further protect your personal data, where you have an online account with us, your log-in session will automatically expire after a certain period of inactivity while you are logged in to your account.
If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.
When you visit Macquarie Group websites you will browse anonymously unless you have logged into a client portal or accessed the website from a personalised communication from Macquarie Group.
Once you have logged into a Macquarie Group portal, accessed our website from an e-mail or other personalised communication sent to you or provided us with personal data by completing a form online, we may be able to identify you. If we have identified you, we may be able to link your identity to your previous anonymous browsing history and collect information about your possible future use of our websites, irrespective of how you access our sites (eg by clicking a link in an advertisement or from a third party website). In addition we may combine that information about your use of Macquarie Group websites with certain other online and offline information we have about you in order to tailor your online experience and provide you with further information. If you would prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your internet browser (see below).
A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. Cookies are generally used on Macquarie Group sites to:
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences).
Please direct your enquiry to our Singapore Data Protection Officer at firstname.lastname@example.org or contact us by phone at +65 6601 0888. Please mark all personal data-related communications to the attention of our Singapore Data Protection Officer.
If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, Macquarie Group may not be in a position to continue to provide its products or services to you, administer any contractual relationship in place, may also result in the termination of any agreements with Macquarie Group, and your being in breach of your contractual obligations or undertakings, and Macquarie Group’s legal rights and remedies in such event are expressly reserved.