Important information
India Cash Equities Disclosure
| Stock Broker Name | Registration number | Contact number | Email address | CIN |
|---|---|---|---|---|
| Macquarie Capital Securities (India) Pvt. Ltd. | INZ000243533 | +91 22 6720 4000 | Key Managerial Personnel (KMPs) | U65920MH1995PTC090696 |
Registration number: membership with National Stock Exchange of India (NSE) Capital Market and Trading and Clearing in Futures and Options (F&O) Bombay Stock Exchange (BSE) Capital Markets Segment.
Address: 92, Level 9, 2 North Avenue, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai 400 051
Attention Investors
- Prevent unauthorised transactions:
Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day.
- We don’t have any authorised person in India for stockbroking services.
- Step by Step account opening process – Macquarie Capital largely deals with institutional clients. Any account opening request can be forwarded through MacCap Sales team.
- Revised guidelines on margin collection
- Advisory for investors
- Advisory for Know Your Customer (KYC) updation
- Consolidated Portfolio Access for Investors – Download National Securities Despository Limited (NSDL) & Central Depository Services Limited (CDSL) Apps
Investor information
- Investor Charter for Stock Brokers
- Data on Investors Complaint
- National Stock Exchange (NSE) / Bombay Stock Exchange (BSE) caution letter
- Standard set of documents and policies
- Key Managerial Personnel (KMPs)
- Notice for Canadian Clients - Reliance on International Dealer Exemption
- Notification for Client Collateral Segregation reports
- Security and Exchange Board of India's (SEBI) new Unified Payments Interface (UPI) security feature
Complaints
- To register a complaint about Macquarie India, email Macquarie.
- In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with Security and Exchange Board of India SEBI, NSE and BSE. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchanges portal.
- Online Dispute Resolution
Pursuant to SEBI circular regarding Online Resolution of Disputes in the Indian Securities Market dated July 31, 2023 you can register the complaint about Macquarie India through the above link.
Multiple complaint handling facilities are easily accessible.
Complaints may be submitted by clients/counterparties, free of charge, in writing, online or verbally. In addition to any jurisdictional- or entity-specific requirements which may be set out in Compliance or business procedures manuals, clients/counterparties may raise complaints via any of the below mechanisms:
| Channel | Address and/or email |
|---|---|
| Writing | 92, Level 9, 2 North Avenue, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai 400 051 |
| MSGrievanceRedressel@macquarie.com (India) |
| Channel | Address and/or email |
|---|---|
| Writing | The Complaints Officer Macquarie Group Limited GPO Box 4294 Sydney NSW 1164 Australia |
| complaints@macquarie.com privacy@macquarie.com (where the complaint is related to privacy or information handling) |
We have received reports that Macquarie’s name is being used to fraudulently solicit payments from investors. If you’ve been affected, please email our Global Security team at globalinvestigations@macquarie.com and contact your local regulator or authority. Learn more about security and fraud.