The Whistleblower Policy is regularly reviewed to be consistent with the various legislative and prudential requirements in the regions in which Macquarie operates.
Macquarie's Integrity Office has oversight of the Whistleblower Policy.
Avenues for reporting improper conduct
Macquarie encourages staff to report concerns about improper conduct to their manager, or to escalate incidents or concerns through defined business, risk and support team channels. In addition, Macquarie’s Whistleblower Policy supports confidential and anonymous reporting.
Staff can raise concerns about improper conduct to the Integrity Office by email to email@example.com or the Integrity Hotline online, or by phone. The Integrity Hotline is externally managed by an experienced and reputable firm and staff can remain anonymous if they wish. The Integrity Hotline is available 24 hours a day, 7 days a week.
The Whistleblower Policy and the contact details of the Integrity Office and the Integrity Hotline are available on the Macquarie intranet and are regularly communicated to Macquarie staff.
New staff are provided with information and training about the Code of Conduct, the Whistleblower Policy and the means by which staff can raise concerns. All employees are required to complete regular training about the Whistleblower Policy and the avenues available to them to raise concerns.
A confidential support and counselling service (Employee Assistance Program) is available to all staff and details are available on the Macquarie intranet.
External parties associated with Macquarie, including former staff, current or former consultants, contractors, third party providers, auditors, brokers and suppliers are able to report concerns about improper conduct by Macquarie under the Whistleblower Policy by either contacting the Integrity Office by email to firstname.lastname@example.org or by contacting the Integrity Hotline online, or by phone. The Integrity Hotline is available 24 hours a day, 7 days a week and external parties can remain anonymous if they wish.
If you are a customer of Macquarie with a complaint, or you wish to provide feedback about your experience using our products and services, please visit our Feedback and Complaints Hub.
The Integrity Office
Established in 1998, the Integrity Office provides an internally independent and confidential point of contact for Macquarie staff and external parties to raise concerns about improper conduct.
The Integrity Office is responsible for implementing the Whistleblower Program and for managing the investigation of concerns raised under the program, including any raised through the Integrity Hotline.
The Integrity Office reports to the CEO and provides regular reports to the Board Governance and Compliance Committee.