The types of credit-related personal information (“credit-related information”) we collect may include:
This information may include information about your arrangements with other credit providers as well as with us.
We keep credit-related information in physical and electronic records, both at our own premises and with the assistance of our service providers.
We collect this information from you, your account activity and from third parties including public sources, our related companies, referrers, brokers, agents, your adviser(s) and our service providers including credit reporting bodies and information service providers.
We collect, hold, use and disclose credit-related information to assess and process an application by you for consumer or commercial credit; manage your credit and related funding arrangements; assess certain claims including hardship; assess an application by you to be a guarantor; review your credit on a periodic basis or in connection with changes (e.g. credit limit); collect overdue payments; create assessments and ratings of your credit worthiness; administer and manage our products and services including monitoring, auditing, and evaluating those products and services; model and test data; communicate with you; work with our service providers, credit managers, mortgage insurers, funders (including those providing securitisation services) and related companies; and deal with any complaints or enquiries. We may also use and disclose credit-related information in connection with acquisitions, mergers or changes in control of our business or assets.
We may from time to time also use credit-related information to inform you of investment opportunities or to provide information about products and services which we expect may be of interest to you. However, we do respect your right to ask us not to do this.
You can contact us as set out below to request access to or correction of your credit-related information. In normal circumstances we will give you full access or make the requested corrections to your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why. Where we decide not to make a requested correction to your credit-related information and you disagree, you may ask us to make a note of your requested correction with the information.
We may exchange credit-related information with the following credit reporting bodies:
You can contact those credit reporting bodies or visit their websites to see their policies on the management of credit-related information, including details of how to access your credit-related information they hold. From 12 March 2014, you will also have the right to request credit reporting bodies not to:
We may exchange credit-related and personal information with lender’s mortgage insurers (LMI’s) including:
You can contact those companies or visit their websites to see their policies on the management of credit-related information, including details of how to access the information they hold. The LMIs may disclose your personal and credit information to overseas entities including related entities located in USA, Canada and the United Kingdom.
If you have any questions regarding this policy or our handling of credit-related information, please direct your enquiry to email@example.com or contact us by phone. Please mark communications to the attention of our Privacy Officer. Where you contact us seeking resolution of your privacy concerns, we will respond to let you know who will be handling your matter and when you can expect a further response. If your concerns are not resolved to your satisfaction, you may have rights to escalate your complaint to an external dispute resolution scheme. We can provide further details of the appropriate scheme for you on request as these may vary by jurisdiction or product. You may also contact the Office of the Australian Information Commissioner as follows: