Supporting our UK ‘Macquarie Corporate and Asset Finance’ customers - we’re here to help.

For our ‘Macquarie Corporate and Asset Finance’ (rental, lease or hire purchase) customers, we have established practices and policies in place that enable us to assist individuals and SME businesses during this time. While we’ll need to consider each case carefully, we are currently offering certain customers payment holidays on rental, lease and hire purchase agreements for up to 10 months. 

For customers seeking payment holidays, we strongly encourage you to contact us directly via email or over the phone.

Email us

Email our team by clicking here or sending your enquiry to COVID19support@macquarie.com.  

To ensure a timely response to your enquiry, please provide the following information along with a description of your request:

  • Your Agreement Number (beginning with a “5” or “4” and containing seven digits or beginning with “IAN” followed by seven digits)
  • Full name
  • Company/business name
  • Preferred contact number
  • The reason why you need a payment holiday

We will endeavour to respond to you as soon as possible, however due to an increase in requests it may take up to 10 business days.
 

Phone our support team

Alternatively, you can call us on 0118 991 8600 (9am – 5pm Monday – Friday). Please ensure you have your Agreement Number (beginning with a “5” or “4” and containing seven digits or beginning with “IAN” followed by seven digits) to hand.

Please be aware, due to an increase in the volume of phone calls you may experience a longer wait time than normal.
 

Seeking additional support?

Residents of the United Kingdom
The UK Government has announced a number of measures you or your business may be able to access in response to COVID-19. You can find full details of these measures here.
 

Residents of the Republic of Ireland
Irish Government's range of support measures for those businesses affected financially by COVID-19 can be found at dbei.gov.ie.

Who we are

‘Macquarie Corporate and Asset Finance’ is a trading name used by the following entities within the Macquarie Group: Macquarie Corporate and Asset Finance 1 Limited and Macquarie Corporate and Asset Finance 2 Limited.

Macquarie Corporate and Asset Finance 1 Limited is incorporated and registered as a private limited company in England and Wales (Company No. 07815862, VAT Registration No. GB 577 7048 00). The registered office for Macquarie Corporate and Asset Finance 1 Limited is Ropemaker Place, 28 Ropemaker Street, London, EC2Y 9HD. Macquarie Corporate and Asset Finance 1 Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 726503).

Macquarie Corporate and Asset Finance 2 Limited is incorporated and registered as a private limited company in England and Wales (Company No. 08253764, VAT Registration No. GB 577 7048 00). The registered office for Macquarie Corporate and Asset Finance 2 Limited is Ropemaker Place, 28 Ropemaker Street, London, EC2Y 9HD.

Neither Macquarie Corporate and Asset Finance 1 Limited nor Macquarie Corporate and Asset Finance 2 Limited is an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Commonwealth of Australia), and their obligations do not represent deposits or other liabilities of Macquarie Bank Limited ABN 46 008 583 542 (MBL). Macquarie Bank Limited does not guarantee or otherwise provide assurance in respect of the obligations of either Macquarie Corporate and Asset Finance 1 Limited or Macquarie Corporate and Asset Finance 2 Limited.