Emails purporting to be from Macquarie have been sent to a large number of people, including our customers. These emails are bogus and similar to those that have affected other organisations.
The emails provide a link that requests login details ie name, Macquarie ID, password, email address.
The purpose of this scam is to fraudulently obtain access to customers’ account details and funds. these emails have not come from Macquarie.
What you should do:
Should you receive any emails requesting your user name or password, etc, delete the email.
Under no circumstances should you reply to the email, click on the link provided or enter any of your personal details. Macquarie will never request personal login details via email.
If you have provided your personal details please immediately contact Macquarie via your customer service contact.
If you receive anything that is suspected to be a new fraudulent activity, please do not respond to it, notify us by email via email@example.com. If possible please send your contact phone number and the suspect email to this address as an attachment, rather than simply forwarding the email, as this helps to identify the author and source.
What Macquarie is doing:
We are taking these frauds very seriously. Macquarie is working with the industry and authorities to try to stop this fraudulent activity. This includes working across jurisdictions to close down the web sites and email addresses used and to trace the people behind these frauds.
How can you avoid being scammed?
The best protection is to follow these rules: