Macquarie’s Customer Advocate’s role is to promote fair and reasonable customer complaint outcomes, to review and assist with determining escalated customer complaints, and to provide a customer-centric voice when making recommendations to improve customer experience.
The Customer Advocate is independent of Macquarie’s operating, risk and support groups including our internal dispute resolution teams.
If you are an individual or small business Australian customer who have been provided financial services by Macquarie and you are not satisfied with the outcome we have proposed, or you believe that Macquarie’s internal dispute resolution process has not resolved your complaint fairly, then you can ask our Customer Advocate to review your matter.
To learn more about the Customer Advocate, please see our Frequently Asked Questions.
To contact the Customer Advocate:
Telephone: 1 800 898 307
Macquarie Bank Limited
GPO Box 4294
Sydney NSW 1164