Important information

Options for review

If you have raised your concerns with our complaints team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then you can request to have your complaint reviewed free of charge by:

Customer Advocate

The Customer Advocate’s role is to make it easier for our customers by helping to facilitate fair complaint outcomes and minimising the likelihood of future problems.

For further information about our Customer Advocate, click here.

Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) provides independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001