Macquarie Electronic Banking Terms and Conditions

Effective 1 August 2019

These Terms and Conditions apply to Online Banking, Mobile Banking and Telephone Banking. These services are provided for certain Macquarie accounts by MBL if stated in the relevant Account Terms and Conditions.

Please read this document carefully before you access any Electronic Banking service. The first use of any Access Method in connection with an Account will constitute your agreement to these Terms and Conditions. They will operate in addition to, and should be read together with, any Account Terms and Conditions.

Other than in respect of section 15 (definitions), if there are any inconsistencies between these Terms and Conditions and any Account Terms and Conditions, these Terms and Conditions will prevail.

Online Banking

Online Banking is a service which enables you or an Authorised User to access and/or transact on your Accounts over the internet.

Mobile Banking

Mobile Banking is a service that enables you or an Authorised User to access and/or transact on your Accounts, using a Mobile Device with internet connectivity. Mobile Banking is available to you by downloading the Macquarie Banking App to your Mobile Device.

Telephone Banking

Telephone Banking is a service which enables you or an Authorised User to access and/or transact on certain Accounts via a touch tone telephone.

For a Macquarie Home Loan you may be able to:

  • access Account balance and transaction history;
  • access other Account details, such as repayment details, current interest rate and payment due dates;
  • make a funds transfer to a Nominated Account; and
  • pay bills using BPAY®1 (see section 8).

For a Macquarie Credit Card you can check account details, account payment due date and the five most recent transactions.

Whether or not your Account is accessible through Online Banking, Mobile Banking and Telephone Banking is stated in your Account Terms and Conditions.

To access Online Banking or Mobile Banking, you or an Authorised User will need a Macquarie Access Code (MAC) and Password.

To access Telephone Banking, you or an Authorised User will need a MAC and a Telephone PIN (TPIN).

Online Banking

For Online Banking, you and each Authorised User will either be required to set your own Password or change a temporary Password that we send you.

There may be times when Online Banking is unavailable from some computers and devices, for example, due to hardware or software restrictions or problems with internet connectivity. You and your Authorised Users are responsible for obtaining access to Online Banking. Specifically, you and your Authorised Users are responsible for all equipment necessary to access Online Banking. The system requirements to access Online Banking are set out in the Important Information Statement.

Mobile Banking

To first access Mobile Banking you or an Authorised User will need to use a MAC and Password. You and any Authorised User can then select a four digit PIN for your Mobile Device and use it in place of using a MAC and Password each time.

If the technology is available on your Mobile Device, you may be able to sign into Mobile Banking using a fingerprint stored on your Mobile Device as an alternative to signing in with your MAC and Password or PIN. You may turn this option on or off at any time using the Settings menu within Mobile Banking. 

Telephone Banking

To access Telephone Banking you or an Authorised User will need to call:

  • For Home Loans 13 43 53
  • For Credit Cards 1300 150 300.
  • For Macquarie Cash Management and Macquarie Consolidator Cash Accounts 133 275.

You or an Authorised User will then need to log on using a MAC and TPIN and follow the instructions given.

Authorised User access

Subject to the Account Terms and Conditions, you may nominate another person to have access to your Account through Electronic Banking by completing the appropriate form. Authorised Users may be able to view, or both view and transact on, your Accounts through Online Banking, Mobile Banking or Telephone Banking, using their own MAC and Password,TPIN or (subject to their Mobile Device allowing them to do so) a fingerprint stored on their Mobile Device. You must ensure that Authorised Users comply with these Terms and Conditions where they apply to them. You will be liable for any transaction made by an Authorised User within the authority you give to them.

You may cancel the authority of an Authorised User by giving us notice in writing in accordance with your Account signing instructions.

4.1. Funds transfer 

Depending on your Account, you or an Authorised User may be able to transfer funds from your Account to another bank account through Electronic Banking. Please refer to the relevant Account Terms and Conditions to see if this feature is available for your Account (note: a funds transfer cannot be made from a Macquarie Credit Card).

Enhanced security measures may be required for certain payments. See section 9 for further details.

Processing your instructions

To make a funds transfer, you or an Authorised User will need the following information for the account you wish to transfer to:

  1. the account BSB;
  2. the account number; and
  3. the account name.

You or the Authorised User must select the Account from which the payment will be made, and may also elect to provide a reference description of the transaction.

Once a funds transfer instruction has been accepted by us, it cannot be cancelled except if it is a scheduled funds transfer (see section 5).

Scheduled funds transfers

You or an Authorised User can arrange to make a funds transfer on a future date, including on a recurring basis.

A scheduled funds transfer may not be processed for a number of reasons, including if, on the day the scheduled funds transfer is due:

  • there are insufficient cleared funds in the Account from which the payment is to be made; or
  • the payment will cause the daily transaction limit for the Account to be exceeded.

For scheduled processing times, refer to section 5 .

When providing instructions for any funds transfer, it is your or the Authorised User's responsibility to ensure that the intended payee's account details are correct. We do not carry out checks to determine if the details provided in a funds transfer instruction are correct. For example, we do not check that the BSB and account numbers provided correspond with the account name of the payee.

Accordingly, any error made in entering details may result in a payment being made to an unintended recipient and it may not be possible to recover the funds. However, if the funds transfer is a Pay Anyone Payment the mistaken internet payments procedures below apply.

Mistaken Internet Payments

Under the ePayments Code and the rules governing NPP Payments, we apply the processes regarding Mistaken Internet Payments as set out below.

Mistaken Internet Payments made by you or an Authorised User

You or your Authorised Users should report Mistaken Internet Payments by calling us as soon as possible as delays may impact on our ability to recover the funds on your behalf.

We will need to collect information from you or an Authorised User that will allow us to investigate and determine whether a Mistaken Internet Payment has occurred. We will provide a reference number, or some other form of acknowledgement, which should be retained as evidence of the date and time of the report.

If we are not satisfied that a Mistaken Internet Payment has occurred, we will not take further action and you will be liable for the loss arising from the payment.

If we are satisfied that a Mistaken Internet Payment has occurred, we will send a request for the return of the funds to the ADI whose customer received the payment (known as the receiving ADI). Sending this request to the receiving ADI requires us to disclose information to that ADI about your Account and the Mistaken Internet Payment.

If the receiving ADI is also satisfied that a Mistaken Internet Payment has occurred and there are sufficient funds available in the account of the unintended recipient, the receiving ADI will attempt to recover the funds and return them to us and we will credit them to the Account from which the payment was made. The following process will apply:

  • where the Mistaken Internet Payment is reported to us within 10 Business Days after the payment is made, the receiving ADI is required to return the funds to us within 5 to 10 Business Days of receiving our request;
  • where the Mistaken Internet Payment is reported to us between 10 Business Days and 7 months after the payment is made, the receiving ADI will give the recipient 10 Business Day to establish that they are entitled to the funds, and if they do not, the receiving ADI will return the funds to us within 2 Business Days of the expiry of that period; and
  • where the Mistaken Internet Payment is reported to us more than 7 months after the payment is made, the receiving ADI will ask the recipient if they agree to the return the funds to us.

If the receiving ADI is satisfied that a Mistaken Internet Payment has occurred but there are insufficient funds in the unintended recipient's account to refund the amount of the payment, the receiving ADI will use reasonable endeavours to obtain a refund for you (for example, by facilitating repayment of the funds by the recipient through instalments).

If the receiving ADI is not satisfied that a Mistaken Internet Payment has occurred, it may (but it is not obliged to) seek the consent of the recipient to enable the return of funds to us.

You will be notified in writing, within 30 Business Days of receipt of the report of a Mistaken Internet Payment from your Account, of the outcome of our investigation. If you are not satisfied with how the report is handled by us, you can make a complaint in accordance with section 14.

Mistaken payments received by you

You may receive funds into your Account where you are not the intended recipient due to a sender entering the wrong BSB number, account number or other identifying information when making an internet payment. This section applies to that situation.

If you become aware of any payments into your Account of which you are not the intended recipient, please contact us as soon as practical .

Where we receive a request for the return of funds from an ADI whose customer reports a mistaken payment into your Account, we are satisfied that a mistaken payment has occurred, and there are sufficient funds in your Account, we may:

  • debit your Account with the amount of the mistaken payment without notifying you or obtaining your consent (if the sender reports the mistake within 10 Business Days of the payment); or
  • restrict your access to the funds and give you 10 Business Days to establish that you are entitled to the funds before debiting the Account (if the sender reports the mistake after 10 Business Day but within 7 months of the payment).

Otherwise, we will seek your consent to return the funds.

If we are satisfied that a mistaken payment has occurred, but the balance of your Account is less than the amount of the mistaken payment, we will contact you to discuss how best to facilitate repayment to the sender.

Where we are unable to determine that the payment was a result of a mistaken payment, we may still contact you to seek your consent to the return of the funds.

Notwithstanding the above provisions, if you are a recipient of income support payments from Centrelink, we will only seek to recover the funds from you in accordance with the Code of Operation for Centrelink Direct Credit Payments.

Unauthorised transactions

Your liability for unauthorised and fraudulent funds transfers will be determined in accordance with section 10.

4.2. BPAY Payments 

Depending on your Account, you or an Authorised User may be able to make BPAY payments to Billers (which may include us) from your Account through Electronic Banking. MBL is a member of the BPAY Scheme and will tell you if it is no longer a member.

BPAY payments can be made from most Accounts held with us and can be made immediately or on a date up to 12 months in the future. Please refer to the relevant Account Terms and Conditions for more details. Some Billers will not accept BPAY payments from certain account types and others may have restrictions on the amount that can be paid by BPAY.

Enhanced security measures may be required for certain BPAY payments. See section 9 for further details.

Processing instructions

To make a BPAY payment you or an Authorised User will need to provide the following details:

  • the Account from which the BPAY payment is to be made;
  • the Biller code; and
  • the Customer Reference Number (CRN).

We'll debit the Account you select with the bill amount that you specify.

Except for a scheduled payment (see section 5), a BPAY payment instruction cannot be cancelled.

If we are advised that a BPAY payment cannot be processed by a Biller, we will notify you, credit your Account with the amount of the BPAY payment and take all reasonable steps to assist you in any further attempt to make the BPAY payment.

When we make a BPAY payment we are not acting as your agent or the agent of the Biller to whom the payment is directed.

Scheduled BPAY payments

You and your Authorised Users can arrange for a BPAY payment to be made up to 12 months in the future. Some Billers do not allow for recurring payments to be set up; we will notify you at the time of setting up the transaction if this is the case.

A scheduled BPAY payment may not be processed for a number of reasons, including;

  • the Biller no longer participates in the BPAY Scheme;
  • there are insufficient cleared funds in your Account on the day the payment is scheduled; or
  • the payment would cause your daily BPAY transaction limit to be exceeded.

For scheduled processing times, refer to section 5.

A scheduled BPAY payment cannot be made from a Macquarie Credit Card.

Mistaken BPAY payments

Care should be taken by you and Authorised Users to enter the correct amount and Biller's detail. If the amount entered is greater than intended, you or the Authorised User must contact the Biller to obtain a refund. If less, another BPAY payment can be made to make up the difference.

If you or an Authorised User told us to pay the wrong Biller we will re-credit your Account and will seek to recover that amount from the Biller. However, if we cannot recover the amount within 20 Business Days, we will debit your Account for that amount. If there are insufficient funds or credit available on your Account you must pay that amount to us. You acknowledge that the receipt by a Biller of a mistaken or erroneous payment does not, or will not constitute under any circumstances, part or whole satisfaction of any underlying debt owed between you and the Biller.

You should check your Account carefully and promptly report to us any BPAY payments you think are errors or that were not authorised by you or an Authorised User. The longer the delay between the date of the BPAY payment and when we are informed of the error, the more difficult it may be to correct the error. You may need to liaise directly with the Biller to correct the error if, for example, because of delay, we no longer have sufficient information to investigate it.

For us to investigate a BPAY payment from your Account that may be unauthorised, you or an Authorised User must first give us your written consent, addressed to the Biller who received that BPAY payment, authorising us to obtain information about your account with that Biller, or the BPAY payment. You will need to include your CRN and any other information we require. If you do not give us the consent, the Biller may not be permitted under law to disclose to us the information we need to investigate or rectify that BPAY payment.

If we make a BPAY payment to a person or for an amount not instructed by you or an Authorised User, and your Account was debited with the payment, we will credit that amount back to your Account.

Disputes in relation to unauthorised, fraudulent or wrong BPAY payments will be handled in accordance with section 14. Your liability for unauthorised and fraudulent BPAY payments will be determined in accordance with section 10. No chargeback rights are available in respect of a BPAY payment from your Account.

Subject to section 10 of these Terms and Conditions:

  • we are not liable for any consequential loss or damage you may suffer as a result of using the BPAY Scheme, other than:
    • due to any loss or damage you suffer due to our negligence, or
    • in relation to any breach of a condition or warranty implied by law under consumer protection legislation which may not be excluded, restricted or modified at all or only to a limited extent; and
  • you indemnify us against any loss or damage we may suffer due to any claim, demand or action of any kind brought against us arising directly or indirectly because you or an Authorised User did not observe any of the obligations under this section 4.2 or acted negligently or fraudulently in connection with their use of, the BPAY Scheme.

4.3. General information on transactions 

When you or an Authorised User make a transfer or a payment on your Account through Electronic Banking, the following general conditions apply:

  • we will confirm the receipt of instructions to transact (although not the transaction itself);
  • you should check your Account records carefully and report to us as soon as you become aware of any payments that you think have been made in error or which were not authorised (see section 10 for liability for unauthorised payments);
  • you should notify us promptly if you become aware of any delays or mistakes in processing transactions;
  • you authorise us, and we are entitled, to act upon any instruction received via Electronic Banking in conjunction with the correct Access Methods and other terms agreed between you and us;
  • we will not be obliged to effect a payment instruction if:
    • it is not made in accordance with these Terms and Conditions;
    • the Account Terms and Conditions for the Account from which the payment is to be made prohibits the payment;
    • the information given to us, or requested by us, is incomplete and/or inaccurate;
    • we are restricted or prohibited by law, regulation, industry code, or the requirement of a government or similar authority from permitting the payment to occur;
    • the instruction is not accepted by our system;
    • there is a technical failure of equipment, our system or outside our system, which causes a delay in the transmission or acceptance of the instruction;
    • the financial institution to which the payment is to be made does not accept it or delays accepting it;
    • your or an Authorised User's right to participate in Electronic Banking is suspended;
    • there are insufficient cleared funds in the Account from which the payment is to be made to cover the amount of the payment on the day the payment is instructed to be made; or
    • the request would cause you to exceed any daily limit (on the day the payment is instructed to be made) we impose on your Account or your use of Electronic Banking;
  • we will perform a payment instruction as soon as possible, however we do not guarantee that any transaction we are instructed to make will be made on the day or at the time requested; and
  • we have absolute discretion to determine the order in which we give effect to payment instructions received.

Immediate funds transfer and BPAY payment processing times

Generally a request will be processed as outlined in the table below:

Time instruction received by usFunds transfer – time processed by usBPAY payment – treated as received by Biller
Before the relevant Account cut-off2 time on a Business Day The same Business Day The same Business Day
After the Account cut-off2 time on a Business Day The next Business Day The next Business Day
On a non-Business Day The next Business Day The next Business Day

Scheduled funds transfers and BPAY payment processing times

Scheduled funds transfer and BPAY payments will be debited to and processed from your Account as outlined in the table below:

When the funds transfer/payment is scheduled forFunds transfer – time processed by usBPAY payment – treated as received by Biller
Business Day3 On the same day On the same day
Non Business Day3 The following Business Day4 The following Business Day

Scheduled funds transfers and BPAY payments may be altered or cancelled before the scheduled date (see section 6 for details of applicable cut-off times).

Delays

A delay might occur in the processing of the transaction including where:

  • there is a public or a bank holiday on the day, or on the day after, you or an Authorised User provide instructions or tell us to make the transaction;
  • we need to verify that the transaction is adequately authorised; or
  • another participant of the BPAY Scheme is not complying with its obligations, or there is a system malfunction.

We will use reasonable endeavours to correct such delay.

All times listed in this section 6 refer to Sydney time.

Immediate cut-off times

The following cut off times apply to immediate funds transfer and BPAY payments.

Account TypeFunds transferBPAY payment
Macquarie Transaction Account and Macquarie Savings Account 5:00pm 5:00pm
Macquarie Home Loan 5:00pm 5:00pm
Macquarie Credit Card N/A 5:00pm
Macquarie Cash Management and Macquarie Consolidator Cash Accounts 5:00pm 5:00pm

Modification cut-off times

The following cut off times apply to modification of scheduled funds transfer and BPAY payments.

Account TypeFunds transferBPAY payment
Macquarie Transaction Account and Macquarie Savings Account 12:00am the day the payment is due 12:00am the day the payment is due
Macquarie Home Loan 11:00pm the day before the payment is due 11:00pm the day before the payment is due
Macquarie Cash Management and Macquarie Consolidator Cash Accounts 11:00pm the day before the payment is due 11:00pm the day before the payment is due

Cancelation cut-off times

The following cut off times apply to cancellation of scheduled funds transfer and BPAY payments.

Account TypeFunds transferBPAY payment
Macquarie Transaction Account and Macquarie Savings Account 12:00am the day the payment is due 12:00am the day the payment is due
Macquarie Home Loan 3:30pm the day before the payment is due 3:00pm the day before the payment is due
Macquarie Cash Management and Macquarie Consolidator Cash Accounts 11:00pm the day before the payment is due 11:00pm the day before the payment is due

Your current daily limit for funds transfers and BPAY payments will vary depending upon your Account type and is set out in the following table:

Account TypeFunds transfer4BPAY payment
Macquarie Transaction Account and Macquarie Savings Account $20,000 No limit
Macquarie Home Loan $20,000 No limit
Macquarie Credit Card N/A No limit
Macquarie Cash Management and Macquarie Consolidator Cash Accounts $20,000 No limit

There are no establishment or ongoing fees for accessing or using Electronic Banking.

However, access and use of the Electronic Banking services may involve third party fees, including from:

  • internet service providers;
  • telecommunications providers for downloading or using Mobile Banking; or
  • call costs associated with accessing Telephone Banking.

You should refer to the relevant third parties for details of their fees and charges.

There may also be fees and charges that apply to transactions conducted on Accounts through Electronic Banking. Refer to the applicable Account Terms and Conditions for details.

For certain activities on your Account, you or an Authorised User may be asked to comply with our enhanced security measures. Such circumstances may include when you or the Authorised User make a funds transfer to a new recipient, or make a BPAY payment to a new Biller, or sign into Mobile Banking using a fingerprint stored on your Mobile Device.

Our enhanced security measures provide an additional layer of security to protect you and us from unauthorised transactions and fraud. The measures may change from time to time at our discretion and include any appropriate method of authentication, or contacting you to verify the transaction or activity on your Account.

Two-factor authentication, often referred to as "2FA", is an authentication process which uses two different layers of security to verify your identity. For instance, for Online Banking the first layer of authentication is a MAC and Password and a second layer of authentication is imposed when you or the Authorised User initiate certain transactions or performs certain activities on your Account. This additional layer of security may include, but is not limited to, the requirement to input an SMS Code, or answer security questions.

You or an Authorised User will be instructed to contact us to complete a transaction or other Account activity if any enhanced security measure is not successfully satisfied.

Section 10 applies to Electronic Banking transactions carried out using an Access Method without your or an Authorised User's knowledge or consent (unauthorised transactions). You are liable for all transactions that are carried out with your or an Authorised User's knowledge or consent.

When you are not liable

You are not liable for loss arising from an unauthorised transaction that occurs:

  • due to the fraudulent or negligent conduct of our employees or agents;
  • due to the fraudulent or negligent conduct of any companies involved in the electronic transaction system or merchants in the system, or their employees or agents;
  • because an Access Method is forged, faulty, expired or cancelled;
  • before you or an Authorised User received a Secret Code and where the Secret Code was required to perform the unauthorised transaction;
  • due to the same transaction being incorrectly debited or credited more than once to the same Account;
  • after we have been informed that the security of a Secret Code has been breached;
  • through the use of your or an Authorised User's MAC without the use of a Secret Code; or
  • where it is clear that you or an Authorised User did not contribute to the loss.

When you are liable

You will be liable for actual losses arising from unauthorised transactions that occurred before we are notified of the breach of security in relation to a Secret Code, where we can prove on the balance of probabilities that you contributed to the loss:

  • through fraud;
  • by acting with extreme carelessness in failing to protect the security of a Secret Code;
  • by unreasonably delaying reporting a breach of security in relation to a Secret Code (although you will only be liable for the actual losses that occur after you or an Authorised User become aware, or should reasonably have become aware, of the breach of security; or
  • where the security guidelines set out in section 11 are breached.

You will not, however, be liable for:

  • that portion of the loss on any one day, or in any period, that exceeds the applicable daily, or periodic, transaction limit of your Account;
  • that portion of the loss which exceeds the balance of your Account or in the case of a Macquarie Credit Card or Macquarie Home Loan, the Credit Limit of the Account; or
  • losses on any Account which we agree cannot be accessed through the use of any Access Methods.

Where your liability is limited

Where a Secret Code is required to perform a transaction and we do not establish that you have, or an Authorised User has, contributed to the loss in the ways set out above, your liability for loss arising from an unauthorised transaction in respect of an Account that occurs before the breach of security in respect of your or an Authorised User's Secret Code is reported to us is the lesser of:

  • $150;
  • the balance of your Account or in the case of a Macquarie Credit Card or Macquarie Home Loan, the Credit Limit of the Account; or
  • the actual loss at the time that we are notified of the breach of security in respect of the Secret Code (except any portion of the loss that may exceed any applicable transaction limits).

System or equipment malfunction

Notwithstanding any of the above provisions in this section 10, you are not liable for loss caused by the failure of any system or equipment to complete a transaction, which is accepted by that system or equipment. However, to the extent that you or an Authorised User should reasonably have been aware that any system or equipment was unavailable or malfunctioning, our liability is limited to correcting errors in your Account and refunding any fees or charges that you have incurred as a result.

Account aggregation services

Some companies provide account aggregation services that allow you to view account information from different institutions on the one webpage, or download your account statements. These companies usually require you to give them your Secret Code(s). We do not endorse, promote, or authorise the use of account aggregation services in connection with your Account(s). If you disclose any Secret Code(s) to another person, you will be liable for any transactions on your Account(s) made by that person using that Secret Code(s). Refer to section 11 (Security) for more information.

Security and Fraud

We are committed to providing the highest quality of financial services within a trusted environment. Please read the Security and Fraud statement for more information.

Equipment security

You and your Authorised Users must take all reasonable steps to protect the security of your respective computer hardware and software, and Mobile Device. Reasonable steps include;

  • for computer hardware and software: protecting your computer from viruses and maintaining passwords;
  • for Mobile Device: setting screen lock passwords and ensuring that others do not have access to the use of your Mobile Device (including by ensuring, if you have enabled the ability to access Mobile Banking using a fingerprint stored on your Mobile Device, that your fingerprint is the only fingerprint stored on your Mobile Device). 

You and your Authorised Users should log out from Online Banking and Mobile Banking at the end of each session.

You acknowledge that, for security purposes, we reserve the right at any time to log you and any Authorised Users out of Online Banking and Mobile Banking, for example if you or the Authorised Users are inactive for a period of time after having logged on.

Where you or an Authorised User remove some system level restrictions on a Mobile Device by, for example, 'jailbreaking' or 'rooting' the Mobile Device, you indemnify us for any loss arising from fraudulent activity carried out on the Mobile Device, including in respect of your Account.

It is important that, if you wish to use a fingerprint stored on your Mobile Device to log in to Mobile Banking, no fingerprints other than your own are stored on your Mobile Device. If someone else’s fingerprint is stored on your Mobile Device, that person may be able to view your Accounts and perform transactions in Mobile Banking. We will treat as authorised, and you will be responsible for, any Mobile Banking transactions performed using a fingerprint stored on your Mobile Device. 

Security guidelines

The security of your and your Authorised User's Secret Codes is very important, as whoever has access to them may be able to perform transactions on your Account. These guidelines are designed to help you keep your and your Authorised User's Secret Codes secure.

By following these guidelines, you and your Authorised Users can assist in preventing unauthorised transactions on your Account. These guidelines do not determine your liability for unauthorised transactions. Your liability will be determined under section 10 and any applicable codes of practice to which we subscribe.

To protect your Secret Codes you and your Authorised Users should:

  • not disclose any Secret Code to anyone, including a family member or friend;
  • take care to prevent anyone seeing a Secret Code entered into a computer, Mobile Device or telephone;
  • try to commit all Secret Codes to memory and not record them by any means (including by storing them on a computer or Mobile Device, or any article that could be accessed or stolen along with a computer or Mobile Device) without making a reasonable attempt to disguise them;
  • not choose a Secret Code which can be easily guessed including, for example, a Secret Code that uses repeated characters, consecutive numbers, or a Secret Code that represents a recognisable part of your or their name, birth date, telephone number or driver's licence number; and
  • change all Secret Codes at regular intervals.

The following are examples of what is NOT a reasonable attempt at disguising a Secret Code:

  • recording the Secret Code in reverse order;
  • recording the Secret Code as a telephone number where no other numbers are recorded;
  • recording the Secret Code as a telephone number including the Secret Code in its correct sequence;
  • recording the Secret Code as a sequence of numbers or letters with any of them marked to indicate the Secret Code;
  • recording the Secret Code as a date (including a birth date) or as an amount; or
  • recording the Secret Code in any other way that can be easily identified.

Reporting loss, theft or misuse of Secret Codes and devices

You or an Authorised User must immediately notify us if it is suspected that the security of a Secret Code or Mobile Device, has been breached. You or an Authorised User must also promptly notify us of any unauthorised transactions on your account.

Please contact us 24 hours a day, 7 days a week, by calling us on 13 31 74.

If we are unable to be contacted by phone because our lines are unavailable, you will not be liable for unauthorised transactions which could have been prevented had we been contactable, provided we are told within a reasonable time after our telephone facilities become available again.

We may provide links to Third Party Websites through Online Banking or Mobile Banking for convenience. Where you or an Authorised User leave Online Banking or Mobile Banking via such a link, it is at your or the Authorised User's own risk. The information available through the link to the Third Party Website is not produced, checked for accuracy, or otherwise reviewed by us and we have no control over the information on Third Party Websites or the products or services on them. Inclusion of a link to a Third Party Website should not be construed as that party's endorsement of the Online Banking or Mobile Banking; nor should it be construed as our endorsement of the Third Party Website. By linking to sites operated by third parties, we are not authorising the reproduction of any material on such sites, as such material may be the subject of intellectual property rights.

Last updated: 29 August 2018

When you select 'Purchase' ­­­you're agreeing to the below terms of our Macquarie Marketplace service:

  • Macquarie Marketplace is a distributor of third-party retailers' eGift cards.  Macquarie earns a margin on the purchase of the cards.
  • Your purchase of an eGift card is final - the purchased eGift card cannot be returned or cancelled.
  • Retailers are responsible for all aspects of their eGift cards and programs and we cannot resolve any dispute between you and the relevant retailer.
  • You are responsible for the use and safety of your eGift card so please treat your eGift card like cash and keep your eGift card email secure.

We may, acting reasonably, suspend and/or terminate your or an Authorised User's use of and access to Electronic Banking for any of the following reasons:

  • breach or suspected breach of these Terms and Conditions, any Account Terms and Conditions or any other incorporated agreements or guidelines;
  • where we believe that use of Electronic Banking may cause loss to you or us;
  • to comply with our obligations under any applicable laws (including any Anti-Money Laundering or Counter-Terrorism Financing laws and sanctions) or a court order;
  • fraud or suspected fraud;
  • requests by law enforcement or other government agencies; or
  • unexpected technical or security issues or problems.

Where possible, we will give you reasonable notice of suspension or termination, however this may not be possible in all circumstances.

You may contact us to suspend your or an Authorised User's use of and access to Electronic Banking.

Changes to terms and conditions

We may change these Terms and Conditions at any time and we'll notify you of any changes as set out in the table below:

Type of changeTime frameMethod of notification
New fee, increase to, or other change to, a fee relating solely to the use of Electronic Banking 30 days in advance In writing or electronically
Changes increasing your liability for losses relating to transactions conducted via Electronic Banking 20 days in advance In writing or electronically
Impose, remove or adjust a daily or other periodical transaction limits that apply to the use of Electronic Banking 20 days in advance In writing or electronically
Government charges In advance of the change, or as soon as practicable after, unless the change has been publicised by the Government In writing, electronically or by press advertisement

If we make other changes to these Terms and Conditions, we will publish an updated version of the Terms and Conditions on Online Banking and Mobile Banking. By accepting these Terms and Conditions, you agree that our publishing of an amended version will be sufficient notice of any such changes and subsequent access to Electronic Banking will constitute acceptance of those amendments.

Notices

Where you agree that we may give all notices and other communications in connection with these Terms and Conditions electronically, we will do so:

  • by emailing them to your last known email address or sending them through SMS to your last known mobile telephone number; or
  • by making them available on Macquarie's website or through Online Banking.

If we are not required to obtain your consent before sending you such notices electronically, we may do so without seeking your agreement.

Where communications are made available on Macquarie's website or through Online Banking, we will notify you of this fact by email or SMS.

You should check your emails and SMS messages regularly.

Updating your contact details

You must ensure that the contact details that you provide to us, including but not limited to your mobile phone number and email address, remain up to date.

If your contact details change, you must let us know as soon as possible by contacting us.

Availability of Electronic Banking

We will use reasonable efforts to ensure that access to Electronic Banking is available on a 24 hour continuous basis. However, this may not always be possible.

Marketing and other communications

You acknowledge that use of Electronic Banking may involve certain communications from us, such as service announcements, administrative messages and marketing material and that these communications are considered part of the Electronic Banking service.

Mobile Banking notifications

We use push notification technology to deliver certain information concerning your Account directly to your compatible Mobile Device – for example when you make a purchase with your Macquarie Credit Card. You can turn these notifications on or off at any time using the Settings menu within Mobile Banking. If you have Mobile Banking notifications turned on, we may use this service to deliver: information concerning your Account, service or security announcements, advice that a new version of Mobile Banking is available, and / or marketing and other communications as described above.

Mobile Banking notifications are offered for your convenience and, when received in relation to a particular transaction, are not a receipt for that transaction. Depending on the notification settings you have chosen on your Mobile Device, other people with access to your Mobile Device may be able to view Mobile Banking notifications for your Accounts. We reserve the right to suspend the availability of the Mobile Banking notification service at any time, on a temporary or permanent basis, without notice to you.

Privacy

We are committed to providing the highest quality of financial services within a trusted environment. Please read the Macquarie Group Privacy Policy to understand how your personal information will be treated by the Macquarie Group.

Confidentiality

We respect the confidentiality of the information of all our clients. Information which you provide to us will not be disclosed except where we are required or permitted to disclose it. This includes where we are compelled by law, there is a duty to the public to do so, our interests require us to do so or the disclosure is made with your consent.

Proprietary rights

You acknowledge and agree that both Online Banking and Mobile Banking consist of, and contain, Materials that are owned by MBL, its licensors and other contributors. MBL has prepared and maintains each of Online Banking and Mobile Banking in good faith and we make no representation or warranty as to the accuracy or currency of the Materials. Online Banking, Mobile Banking and the Materials (the Content) are protected by intellectual property and other applicable laws.

MBL grants you and each Authorised User a personal, non-transferable and non-exclusive licence to access and use the Content. Under this licence you and each Authorised User:

  • is authorised to view, retrieve, listen to, personally store and print a copy of any Content for personal use;
  • must not (and must not permit any third party to) modify, sublicense, loan, sell or distribute the Content, in whole or in part, create derivative works based on or reverse engineer the Content, or otherwise use any of the Content in any way for any public or commercial purpose; and
  • must not otherwise infringe the intellectual property rights of any person in using the Content.

Complaints

We are committed to providing you with the best possible level of service and improving this is important to us. Please contact us immediately if you have a concern, complaint or you wish to query or dispute a transaction or an entry on a statement. Please read the Complaints Policy for more information.

Access Method means a method authorised by us to access and transact on an Account via Electronic Banking, and includes any one or more of a MAC, Secret Code and any other code that we provide to you and Authorised Users (or permit you or an Authorised User to set up) from time to time. In the case of Mobile Banking, where the technology is available and you have enabled it, this may also include a fingerprint stored on your (or an Authorised User’s) Mobile Device.

Account means your account held with us which we agree can be accessed through Electronic Banking, including:

  • Macquarie Transaction Accounts;
  • Macquarie Savings Accounts;
  • Macquarie Home Loan accounts;
  • Macquarie Credit Card accounts; and
  • Macquarie Cash Management and Macquarie Consolidator Cash accounts.

Account Terms and Conditions means the terms and conditions that apply to the Account you hold and access through Electronic Banking. Relevant terms and conditions can be accessed through our website at macquarie.com or by contacting us.

ADI means any bank, building society, credit union or other authorised deposit-taking institution within the meaning of the Banking Act 1959 (Cth).

Authorised User means a person authorised by you to access and/or transact on your Account(s) via Electronic Banking.

Biller means an organisation which tells you that you can make payments to them through the BPAY Scheme.

BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

BPAY Scheme means a service which allows payments to be made electronically to Billers.

Business Day means any day on which banks in Melbourne and Sydney are able to effect settlement through the Reserve Bank of Australia.

Credit Limit means your Macquarie Credit Card credit limit and Macquarie Home Loan credit limit shown in your offer document or as we may agree to vary from time to time.

Electronic Banking means all or any of Online Banking, Mobile Banking and Telephone Banking as relevant.

Lender means with respect to a Macquarie Home Loan, the lender as defined in your "General Terms and Conditions applying to your loan contract" document.

MAC or Macquarie Access Code is a unique code allocated to you or an Authorised User by us which identifies you or the Authorised User and when used in conjunction with a Secret Code provides access to Electronic Banking.

Macquarie Cash Management Account means an MBL branded cash management account issued by MBL.

Macquarie Consolidator Cash Account means a consolidator cash account issued by MBL.

Macquarie Credit Card means a credit card issued by MBL.

Macquarie Home Loan means a Macquarie home loan product issued by the Lender and serviced by the Servicer, and in respect of which you may be permitted to have Electronic Banking access.

Macquarie Transaction Account means a transaction account issued by MBL.

Macquarie Savings Account means a savings account issued by MBL.

Materials means any proprietary and confidential information including messages, files, data, software, images, photographs, illustrations and text contained on Online Banking and Mobile Banking.

MBL means Macquarie Bank Limited ABN 46 008 583 542 (Australian Financial Services Licence and Australian Credit Licence 237502).

Mobile Banking means Macquarie's secure mobile banking service that allows you and your Authorised Users to access certain banking services through a smartphone application on compatible mobile phones or personal electronic devices.

Mistaken Internet Payment means a Pay Anyone Payment or NPP Payment where the funds are paid into the account of an unintended recipient because a BSB, account number, PayID and/or other identifier that does not belong to the intended recipient was entered as a result of:

  • you or an Authorised User's error; or
  • you or an Authorised User being advised of the wrong BSB, account number and/or other identifier.

Mobile Device means a mobile phone or another type of personal electronic device which is able to access Mobile Banking.

Nominated Account means a bank account held with MBL or another financial institution nominated by you in writing to transfer funds to, via Electronic Banking.

NPP means New Payments Platform operated by NPP Australia Limited.

NPP Payment means a payment made through the NPP.

Online Banking means Macquarie's secure online banking services available at www.macquarie.com.au.

Password means a security password which is issued by us, or selected by you or an Authorised User which enables access to Electronic Banking.

Pay Anyone Payment means a payment that can be made through Online Banking and Mobile Banking which is processed via direct entry involving the transfer of funds from an Account to another person's account held with Macquarie, or to an account held by you or another person with another ADI.

PayID means the identifier that you choose to receive NPP Payments into your NPP enabled Account.

PIN means the optional four-digit code selected by you or an Authorised User for accessing Mobile Banking on a Mobile Device, without inputting a MAC and Password each time.

Secret Code means individually and collectively any Access Method which we require you or an Authorised User to keep secret, including any Password, PIN, TPIN and SMS Code.

Servicer means with respect to a Macquarie Home Loan, Macquarie Securitisation Limited ABN 16 003 297 336, Australian Credit Licence 237863.

SMS Code means a code we send by short messaging service (SMS) to your or an Authorised User's mobile phone.

Telephone Banking means Macquarie's telephone banking services which are available for certain Accounts. Please refer to your Account Terms and Conditions to see if this service is available to you.

Third Party Website means a website relating to a product or service which is not our product or service, but which may be displayed and accessible through Online Banking or Mobile Banking.

TPIN means the four-digit code selected by you or an Authorised User to enable access to Telephone Banking.

we or us means MBL and its successors and assigns, and with respect to Macquarie Home Loans also includes the Lender and Servicer.

you means an Account holder and each of you, if there is more than one Account holder. Any other grammatical form of "you" has a corresponding meaning.