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Payment pause form
6 months with 3 month check-in

How this form works

If you require a payment pause on your Macquarie product(s) for six months, please complete this form. We will check back in with you after three months, to see whether your circumstances have changed.

If you’ve applied for a payment pause previously, you’ll need to give us a call to talk through your options.

Which products do you require a payment pause for?

Please tick any product(s) which you're requesting a pause on payments for and provide the relevant account details. If you have more than one account, please specify which account(s) you need payments paused for.

To add multiple accounts, please use commas to separate account numbers.

To add multiple accounts, enter up to three above with the last 4 digits only.

By applying for assistance, a block is placed on your card which restricts further spend. The block will remain during and after this term of assistance has expired. This can be reviewed upon your request when you meet the credit criteria again in the future”

To add multiple accounts, please use commas to separate account numbers.

About you

Please enter details for the primary applicant.

About your circumstances

Please tick any reason(s) for your payment pause request.

Please take care of any fraudulent SMS's designed to look like they are coming from Macquarie. Unfortunately fraudsters try and take advantage of these difficult times. If you see or receive any unexpected SMS, don’t click on the link, just delete it as it may be taking you to a fake site with an intention of getting you to provide your personal credentials. Macquarie will never ask for all your personal credentials as we already have these details about you. You can report any such scam concern to If you need assistance, please call us on 133 174.

The information you provide on this form will be retained and handled by Macquarie in accordance with our Privacy Policy. Phone calls to and from Macquarie may be recorded for quality and assurance purposes. If you do not want your call to be recorded, please advise the Macquarie staff member.