Australia's fire emergency

Our thoughts are with everyone affected by Australia’s fire emergency, and the firefighters and emergency services personnel working tirelessly to protect our communities. We’re here to help when you’re ready, so if you’re impacted by fires, please call us on 1800 806 310 to discuss how we can assist you during this difficult time.

We understand every situation is different, so our teams are ready to discuss a range of solutions which can be specifically tailored to meet your needs. Those may include:

  • changes to repayment terms for home loans, credit cards and car loans
  • reassessment of loan terms for our business banking clients
  • waiving certain fees or restrictions that may apply to our products.

For information on our approach to financial assistance, please visit This also contains links to external resources that may be helpful.

If you’ve been affected by fires or other natural disasters, you may also be eligible for government assistance. For more on this, you can visit the below websites:

Disaster Assist:

Emergency Relief:


For any customers who need immediate financial assistance, we’re here to discuss your needs on the numbers below.

Home loans1300 363 330

Credit Cards1800 674 922

Leasing1300 368 908

Business Banking – Please contact your relationship manager or call 1800 620 673