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How to get the most out of your credit card concierge


How to get a personal assistant for free

Walking the red carpet at the Cannes Film Festival, cooking with your favourite chef or playing golf with your favourite pro may seem completely out of reach. Or sometimes, finding a babysitter on short-notice can seem like a monumental task. The good news is a little-known credit card perk that can help.

Macquarie credit card holders1 and Macquarie Platinum Debit card holders have complimentary access to a lifestyle concierge service that can help organise unique experiences as well as services to make your life easier. These range from the everyday, such as booking a hotel, to the once in a lifetime special moment, such as getting backstage access at Paris Fashion Week. 

The service is not limited to organising extravagant experiences. It can also help you get your hands on whatever goods and services you’re after, when you need them. Simply phone and ask and long as it’s legal, the lifestyle concierge will try and make it a reality.

How much does it cost?

It’s free to call the concierge and ask for assistance; the cardholder simply pays for the item or experience they’re after.

For example, if you missed out on tickets to the now sold-out Adele concert, but the concierge service is able to use their network to secure you a seat, you simply cover the cost of the ticket.

Within the cardholders’ budget, the lifestyle concierge service will do what they can to make your request a reality. It’s more or less like having your own personal assistant without having to pay for their expert advice and time.

What can the lifestyle concierge service help you with?

No request for help is too big or too small.

It might be that you need help sourcing a trustworthy plumber, finding a qualified babysitter in your area that looks after autistic children or a florist that will fulfil an order for a dozen roses at 7pm on Valentine‘s Day.

Or perhaps you need help getting a restaurant booking for your anniversary, or you’d like to arrange a wine tasting with top visiting wine maker.

The most frequent requests centre on travel. Whether you are going on holidays or travelling for business, getting help with hotel recommendations, car rentals and suggestions for things to do at your destination, the concierge service can save you hours of research.

One customer took it a step further and used the concierge service to help organise her overseas wedding. The lifestyle concierge was able to help organise the invitations, secure a venue, source a florist, source a wedding cake, book in a band and organise accommodation for the bride’s guests.

Outside of travel, the concierge service is often asked to source difficult-to-find items.  One customer had her heart set on a Hermes handbag that was no longer available in stores: the lifestyle concierge was able to track it down for her and organise its delivery.

Another more unusual request came from a cardholder who saw a pair of earrings in a music video and wanted to buy them as a gift for his wife’s birthday. Without knowing the brand of the earrings, the concierge contacted the artist‘s PR representative and visited fan sites to gather some leads. The earrings were finally tracked down to a boutique in the United States. The lifestyle concierge then arranged for payment and delivery, just in time for the cardholder’s wife‘s birthday.

Ultimately, the lifestyle concierge service is designed to make cardholders’ lives easier – saving them time, giving them expert advice and providing access to events and experiences that they otherwise may not be able to arrange.

Whether you want to find a landscape gardener who specialises in agapanthus, or want to go to the Formula One and meet your favourite driver, a helping hand is a phone call away.

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Unless stated otherwise, this information has been prepared by Macquarie Bank Limited ABN 46 008 583 542 AFSL & Australian Credit Licence 237502 and does not take into account your objectives, financial situation or needs. Before making any financial investment decision or a decision about whether to acquire a credit or lending product, a person should obtain and review the terms and conditions relating to that product and also seek independent financial, legal and taxation advice. All applications are subject to Macquarie’s standard credit approval criteria.