Credit card FAQs: 24/7 Concierge Service


Here’s a few things to know to help you get the most from 24/7 Concierge Service

 24/7 Concierge Service gives you assistance to find the goods and services you need, when you need them.

Maybe you’d like to hire a private yacht in Fiji, arrange tickets to a show in New York or how about a new restaurant just down the road? 24/7 Concierge Service can help you find it. All it takes is a phone call or a click of the mouse, anytime anywhere in the world.

Who can use 24/7 Concierge Service?

  • Macquarie Black cardholders
  • Macquarie Platinum cardholders

What can I use it for?

Whether you need help organising a flight to Paris, getting tickets to a Test Match or maybe just finding a dry cleaner away from home.

When can I use it?

Anytime you want. The service is available 24 hours a day, seven days a week.

How can I contact the 24/7 Concierge Service?

Simply call +61 2 9273 2705 and quote your Macquarie credit card number.

What does it cost?

The service itself is free, but you will of course have to pay the cost of the goods or service that you’re purchasing.

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Macquarie says hello to Apple Pay

A smarter way to pay

We're excited to tell you that Apple Pay is now available on all Macquarie debit and credit cards. It is an easy and secure way to make payments instore, in apps and on the web with Safari on your Apple device.

Macquarie Bank Limited ABN 46 008 583 542 AFSL & Australian Credit Licence 237502 (MBL). All applications are subject to Macquarie's standard credit approval criteria. Before acting on this information, you must consider its appropriateness having regard to your own objectives, financial situation and needs. You should obtain independent financial, legal and taxation advice.

Apple, the Apple logo, Apple Pay, Apple Watch, iPhone and Touch ID are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.