Coronavirus support hub

We’ve developed this comprehensive support hub with everything you need to know to stay up to date.

For personal banking clients who need immediate financial assistance, complete our online form.

Request a payment pause

Personal clients

20 March 2020    IMPORTANT 

From Friday 20 March, all Macquarie Personal Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months. This applies to all overdraft, home loan, car and equipment loan and credit card clients.

Like all Australians, we’re closely monitoring the latest developments in relation to coronavirus. We’re here to help and we’re committed to supporting Australian households through what we know is an uncertain and difficult time.

Temporary Early Release of Superannuation

You may be eligible for a Temporary Early Release of Superannuation, a measure recently announced by the Federal Government.

If eligible, you’ll be able to access up to $20,000 from your superannuation account tax free - $10,000 before 30 June 2020 and another $10,000 from 1 July 2020 for approximately three months.

To learn more, click here and view the ‘Early access to superannuation’ factsheet. To apply online, simply visit the myGov website.

How to request financial relief

You can request a payment pause on your Macquarie home loan, car and equipment loan or credit card.

For more information, read our home loan payment pause FAQs


CURRENT STATUS:    HIGH CALL VOLUMES 

Please note we’re currently experiencing higher than usual call volumes so to make a request, please complete this online form.

Request a payment pause

Business clients

20 March 2020    IMPORTANT 

Macquarie Business Banking clients who are experiencing financial difficulty can immediately defer their loan repayments for six months.

This applies to all Macquarie Business Banking loans up to $10 million, provided certain criteria are met.

To support Australian businesses dealing with the evolving impact of coronavirus on their ability to trade and employ Australians through this difficult period, we’re offering financial relief to all our SME clients. If a Macquarie Business Banking client has been impacted by coronavirus, they can request a six month payment pause on their loan repayments by speaking to their Macquarie relationship manager today.

We’ve begun reaching out to every one of our business clients to reassure them we’re ready to provide the tailored support they need. If you and your business has been impacted by coronavirus, please get in touch with your relationship manager to discuss relief measures available and how we can provide ongoing support during this time.

How to request financial relief

Please contact your Relationship Manager for more information.

Staying connected

If you need to discuss how we can provide ongoing support, you can also contact us using the direct numbers listed below.

Home loans – 1300 363 330
Credit Cards – 1800 674 922
Leasing – 1300 368 908
Business Banking – Please contact your relationship manager or call 1800 620 673

Visit our Help Centre to self-serve online, or send us a direct message on our @macquariebank social media channels.

Ways to bank with us

As a digital bank, you can have confidence knowing we're able to continue our services and operations as normal and you'll continue to have uninterrupted access to your banking via our online and mobile platforms.

For our personal banking customers, we strongly recommend downloading our mobile banking app or accessing your accounts via our online banking platform.

Learn more

Being alert and staying safe

Unfortunately, evolving situations like the coronavirus outbreak present new opportunities for fraudsters to create email and phishing scams designed to capture personal information and ultimately steal people's money. At times like this, scammers target individuals and businesses through coronavirus-themed emails, trying to entice people to click harmful links or downloads.

If you receive an unexpected SMS or email, do not click on any links as they may redirect you to a fake site designed to capture your personal credentials. You can report scams by emailing scams@macquarie.com. If you need assistance, please call us on 133 174.