A smarter online experience

We're enhancing our digital banking services.

Account information

Access your account balance anytime, anywhere


View, save and download your statement records

Funds transfer

The convenient way to transfer funds


The easy, secure way to pay your bills

Scheduled payments

The efficient way to pay recurring bills

Frequently Asked Questions

Helping you with online banking

Getting online

Fast, convenient access 24x7
You can log into your account online using your Macquarie ID and password
Getting your Macquarie ID
Your Macquarie ID is a unique eight digit number provided to you when you opened your Macquarie account, and was included in our recent communication to you. For further assistance 24 hours a day, 7 days a week, please call Macquarie on 13 31 74 (Overseas +61 2 8245 4470).
Need a password
Click here to request a password and we will send you one by SMS*
*if we have a mobile number linked to your account on file
Registering your Macquarie ID
If you haven't yet activated your Macquarie ID, please visit online.macquarie.com.au/personal/#/register and follow the instructions.

Instructional flyer

A one page flyer summarising the key features of Macquarie Online.


Download flyer

Frequently Asked Questions

Your Macquarie ID is a unique eight digit number you will need to log in to Macquarie Online.

No. Your Macquarie ID is a unique eight digit number which is separate to your account number/s.

Otherwise you can call one of our service consultants on 13 31 74 for assistance.

Shortly after the opening or settlement of your Macquarie account, you would have received your Macquarie ID by letter or email.

If you don’t know your Macquarie ID or username, please contact one our specialists on 13 31 74 for help. We’re available 24 hours a day, 7 days a week.

Macquarie is committed to providing a secure banking environment for all our clients and we use the latest technology to protect your personal information and privacy. We also ensure your funds are protected against any unauthorised transactions. This provides you with a more secure banking environment than if you were to send withdrawal requests manually or write cheques, as written requests may be intercepted.

For more information on our online fraud and security processes, visit: http://www.macquarie.com/au/about/disclosures/security-and-fraud

If you do not have a password visit online.macquarie.com.au/resetpassword. Follow the instructions and a temporary password will be sent to you by SMS. 

Alternatively you can call one of our service consultants on 13 31 74 for assistance.

If you need more information on how to use online banking, simply log onto Macquarie Online using your Macquarie ID  and password. Select Support and then select FAQs. These will provide a step by step guide to transacting and navigating your account/s. 

You can also choose to take a tour. Simply select Support then choose Newbies Tour to get started.

Online featuresHome Loan AccountCredit CardsCash Management AccountTransaction & Savings
Online statements – download your account statements with the click of a mouse at no cost

(3 years history)

(6 month history)

(10 years history)

Audit letters – create and download an interest and balance statement online




Make one-off or set up periodic payments from your account online via EFT or BPAY whenever you want 24x7

Open accounts online via the online application form at your convenience

Update your mobile phone number





View your account balance and transaction history

Transfer funds from your account to any Australian bank account up to a daily maximum of $20,000 by entering the account number and BSB online


No daily limit on BPAY transfers from your account

Change your pin



Change of contact details (address and email)

Reset password

Reissue Macquarie ID