Apple Pay

First, you’ll need to download the latest version of the Macquarie Mobile Banking app from the App Store/Play Store:

1. Search: Macquarie Mobile Banking in the app store and download the app
2. Log in to the Macquarie Mobile Banking app with your Macquarie ID and Password
3. Follow the on-screen instructions to set up your passcode/fingerprint verification. 

Macquarie Mobile Banking app

Accounts with a linked debit card will be displayed in the dashboard that can be added to your Apple wallet.

1. Select your Macquarie Platinum Transaction Account in the account list
2. Select I want to
3. Select + Add card to Apple Pay/Google Pay
4. If you’re setting up Apple Pay, select the device to add Card and click Next. If you’re setting up Google Pay, click Continue and confirm your info
5. Read the Terms and Conditions and click Agree if you accept them
6. You’ll then need to set a PIN before you can use your card
7. You card is now added to Apple Pay/Google Pay.

Once you receive a physical Macquarie Debit Card, you can set up your digital card in Apple Pay and Google Pay.

Apple Wallet

1. Open the Wallet app (for iPad this is in Settings > Wallet & Apple Pay)
2. Click Add credit or debit card or the + symbol
3. Click Next. Use the iPhone camera to capture your card details (you can also add the details manually) and confirm the name and card number details are correct
4. Click Next. Confirm the expiry date and enter the CVV
5. Click Next. Read the Macquarie with Apple Pay Terms of Use
6. Click Agree if you accept
7. Use the Macquarie Mobile Banking app to verify adding your card
8. You will receive a confirmation message
9. Click Done. You’ll be taken back to Wallet where your card will be ready for use with Apple Pay.

You can set your Macquarie card to be your default payment card by going to Settings > Wallet & Apple Pay > Choose a new card.

Apple Watch

1. Open the Watch app on your iPhone, > tap My Watch tab. If you have multiple watches, choose one
2. Tap Wallet & Apple Pay
3. Follow the steps to add a card
4. Tap Next
5. Macquarie will verify your card information
6. Complete the verification process using the Macquarie Mobile Banking app
7. After your bank or issuer verifies your card, tap Next.

You can set your Macquarie card to be your default payment card by going to Settings > Watch tab > Wallet & Apple Pay > Default card > Choose a new card.

You can have multiple credit cards, debit cards and loyalty cards on Apple Wallet.

To use Apple Pay for purchases you must first add your eligible card on your compatible Apple device. See How do I add my card to Apple Pay?

Once your card has been added to Apple Pay:

(Check device compatibility)

1. At checkout, double click the side or home button
2. Make sure your device displays your Macquarie card, if not, select the right card from the bottom of the screen
3. Unlock device with Face ID or Touch ID
4. Hold the top of your iPhone near the terminal
5. Wait for your phone to beep or vibrate. If successful, you’ll receive a confirmation on screen.

For Apple Pay:

You can return items purchased using your card in Apple Pay by providing the merchant with the last four digits of your Device Account Number instead of your plastic card number.

To access your Device Account Number:

1. Open your Wallet App
2. Tap the card you used to purchase the goods you would like to return
3. Tap the more [three dots] icon in the top right corner
4. Scroll to see your Device Account Number.

In the Wallet select the card you used to make the purchase and hold your device near the contactless terminal at the merchant once the return has been keyed in by the shopkeeper.

For Google Pay:

You can return items purchased using your card in Google Pay by providing the merchant with the last four digits of your virtual account number instead of your plastic card number.

To access your Virtual Account Number:

1. Open the Google Pay App
2. Tap the card you used to purchase the goods you would like to return
3. Scroll down to your card details.

In Google Pay select the card you used to make the purchase and hold your device near the contactless terminal at the merchant once the return has been keyed in by the shopkeeper.

It may take several days for a refund to appear on your card statement.

Please remember to keep the original receipt you received from the merchant at the time of purchase as the Google Pay or Apple Pay receipt is not an official proof of purchase.