Important information

Feedback and complaints

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you’re unhappy with our products or our service, we would like you to tell us about it.

Please contact our complaints team via telephone, completing our online form, or in writing:

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  Phone Online form
All products and services 1 800 899 485 (toll free)
+61 28245 6158 (international)
Feedback form
Vehicle loans 1 800 631 913 (toll free)
Click here for further information about our Vehicle Loan complaints process.
Feedback form

The Complaints Officer
Macquarie Bank Limited
GPO Box 4294
Sydney NSW 1164

or by email:

If you have raised your concerns with our complaints team, and you are not satisfied with the outcome proposed or you believe that we have not resolved your complaint fairly, then click here for review options.