Macquarie recognised as Australia’s best non-major Business Bank
Macquarie’s commitment to working with its clients saw it recognised as the Best Non-Major Business Bank at the annual Australian Business Banking Awards on August 11, 2016.
The Australian Business Banking Award for Best Non-Major Business Bank recognises our continued commitment to helping our clients collaborate, grow and prosper.
Asia-Pacific Banking & Finance (AB+F) recognises the value our entreprenuerial mindset and understanding of specific industry needs brings to our small and medium business banking clients.
"Over the past five years, general satisfaction with banks has declined by 35 per cent, but we’ve sustained a 92 per cent client retention rate," commented Dean Firth, Executive Director Macquarie Business Banking.
"We don’t just create financial products – we work hard to understand what our clients need, and develop technology to solve their problems and help them be more efficient."
One example is DEFT, which has allowed the real estate market to effectively automate rental collections. Another is the personalised and intuitive online deposit and transaction banking portal, launched this year. PropertyIQ, developed by Macquarie Business Banking in collaboration with CoreLogic, also took out AB+F’s Most Innovative Business Bank Product or Service award at the event.
The Best Non-Major Business Bank award is based on consistently superior performances across all key metrics against other non-major business banks, and this is the third year running Macquarie Bank has accepted the inaugural award.
"Big or small, our clients know they can depend on their dedicated relationship manager for support – and this award recognises the outstanding service our team provides," said Firth. “Fostering our clients’ growth through strong relationships and a real understanding of their market – that’s what makes Macquarie different.”