Just like our mortgage loans, we work for you. Check back with us here again as we add new ways for you to manage your Macquarie mortgage loan account online.
What is the customer service toll-free number?
(866) 725-0786
When can I reach a Customer Service Representative?
7:00 a.m. to 8:00 p.m. CT, Monday through Friday
Where do I send checks?
Macquarie Mortgages USA Inc.
Post Office Box 205
Waterloo, IA 50704-0205
Where should I send correspondence, other than payments?
Macquarie Mortgages USA Inc.
Post Office Box 205
Waterloo, IA 50704-0205
Does Macquarie Mortgages USA offer automatic monthly loan payment options, and if so, on what dates?
Yes. The payment is drawn from the account you specify on the 15th of the month unless the 15th falls on a holiday or on a weekend. In this case the payment is drawn the next business day.
Does Macquarie Mortgages USA send out statements and if so, how often?
Yes, a statement is mailed to you on the first of each month. It shows the account information, finance charges, transaction history and the minimum payment required on the 15th of the month. A coupon is included at the bottom of the statement that you can use if you want to make an additional principal payment.
Other than Macquarie Bank Limited ABN 46 008 583 542 (MBL), any Macquarie Group entity noted
on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959
(Commonwealth of Australia). That entity's obligations do not represent deposits or other
liabilities of MBL. MBL does not guarantee or otherwise provide assurance in respect of the obligations
of that entity, unless noted otherwise.
