Central to the success of Macquarie Group (being Macquarie Group Limited and its related bodies corporate globally) is our commitment to our clients. We honour without reservation our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.
Whenever it is reasonable and practicable to do so, we only collect information about you directly from you.
We only collect personal information about you which is reasonably necessary to:
We generally hold personal information relating to:
We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:
We collect health information where we offer products with an insurance component to our customers. We do not use or share that information for any purpose other than the underwriting or administration of a customer's policy, claim or account, or as otherwise disclosed to the customer when the information was collected.
We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission.
For example, we may from time to time use your personal information to inform you of investment opportunities or to provide information about products and services which we expect may be of interest to you. However, we do respect your right to ask us not to do this.
We do not sell personal information to other organisations to allow them to do this.
We may share personal information inside the Macquarie Group, and may disclose personal information outside the Macquarie Group:
Laws and rules regarding the use of personal information may vary by jurisdiction. Macquarie Group complies with applicable laws and rules in the relevant jurisdiction.
We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within Macquarie Group is appropriately limited to prevent misuse or unlawful disclosure of the information.
If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.
Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.
If you have an account with us, your account information is password protected and we recommend you do not divulge your password to anyone. To further protect your personal information, your log-in time will automatically expire after a certain period of inactivity.
You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
When you visit Macquarie websites you will browse anonymously unless you have logged into a client portal or accessed the website from a personalised communication from Macquarie.
If you are an anonymous visitor, the information we collect is not capable of personally identifying you.
Once you have logged into a Macquarie portal, accessed our website from an e-mail or other personalised communication sent to you or provided us with personal information by completing a form online, we may be able to identify you. If we have identified you we may be able to link your identity to your previous anonymous browsing history and collect information about your future use of our websites, irrespective of how you access our sites (eg by clicking a link in an advertisement or from a third party website). In addition we may combine that information about your use of Macquarie websites with certain other online and offline information we have about you in order to tailor your online experience and provide you with further information. If you would prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your internet browser (see below).
A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. Cookies are generally used on Macquarie Group sites to:
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences).
Policy updated 4 September 2012