Close Window


Beware email scams and frauds

Warning - Fraudulent Internet Banking Emails

Emails purporting to be from Macquarie have been sent to a large number of people, including our customers. These emails are bogus and similar to those that have affected other organisations.

The emails provide a link that requests login details i.e. name, Macquarie Access Code, password, email address.

The purpose of this scam is to fraudulently obtain access to customers’ account details and funds. these emails have not come from Macquarie.

What you should do:

Should you receive any emails requesting your user name or password, etc, delete the email.

Under no circumstances should you reply to the email, click on the link provided or enter any of your personal details.  Macquarie will never request personal login details via email.

If you have provided your personal details please immediately contact Macquarie via your customer service contact.

If you receive anything that is suspected to be a new fraudulent activity, please do not respond to it, notify us by email via report_scams@macquarie.com. If possible please send your contact phone number and the suspect email to this address as an attachment, rather than simply forwarding the email, as this helps to identify the author and source.

What Macquarie is doing:

We are taking these frauds very seriously.  Macquarie is working with the industry and authorities to try to stop this fraudulent activity.  This includes working across jurisdictions to close down the web sites and email addresses used and to trace the people behind these frauds.

How can you avoid being scammed?

The best protection is to follow these rules:

  • Never access Macquarie online sites from a link in an email, particularly sites that require your personal information (Macquarie Access Code and password). Always type in the full web address.
  • When using Internet Banking check for the locked padlock symbol in your browser.
  • Keep your computer up to date with anti-virus, anti-spyware and firewall software.
  • Disregard and delete spam, chain and junk email.
  • Avoid using insecure computers such as Internet Cafes for Internet Banking
  • Keep your password secret.  Change your password regularly.
  • Regularly check your account activity for unauthorised transactions.
  • Protect your personal information at all times. Learn to protect yourself online.  Fact Sheets are available at the Australian Bankers’ Association 
  • Be alert to scams.  For more information on scams and how to protect yourself you can visit FIDO, the consumer section of the Australian Securities and Investments Commission (ASIC) website www.fido.asic.gov.au or www.scamwatch.gov.au.
  Important Information
© 2002-2008 Macquarie Group
 

Other than Macquarie Bank Limited ABN 46 008 583 542 (MBL), any Macquarie Group entity noted on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Commonwealth of Australia). That entity's obligations do not represent deposits or other liabilities of MBL. MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.

MBL does not carry on banking business in Brazil. MBL does not hold a licence under Brazilian regulations and therefore is not subject to the supervision of the Central Bank of Brazil (“Banco Central do Brasil”) or the Securities and Exchange Commission of Brazil (CVM - “Comisso de Valores Imobilirios”). All matters which may be subject to Brazilian banking or securities law and regulations are offered by and conducted through Macquarie Brasil Participaes Ltda or Macquarie Equities Brasil Adm. Fundos e Participaes Ltda, which are authorised by and subject to the supervision of the Central Bank of Brazil (“Banco Central do Brasil”) or the Securities and Exchange Commission of Brazil (CVM - “Comisso de Valores Imobilirios”).